Terms & Refunds
The deal, in plain English.
You buy a licence to use Transcribbler on your own Macs. Your recordings are yours. If it doesn't work for you, ask for your money back and you'll get it.
Last updated: 29 July 2026
1. Who you're dealing with
Transcribbler is made and sold by Madilyn Thomas, an independent developer working alone. "I" and "me" below means her; "you" means you. Contact: [email protected].
2. Your licence
When you buy Transcribbler you get a personal, non-exclusive, non-transferable licence to install and use it on Macs you own or control, for as long as you like. You don't own the software itself; you own your licence to use it, and you own everything you make with it.
Your content is yours. Your recordings, transcripts and voice profiles belong to you. I claim no rights over them, and since they never leave your Mac, I couldn't use them even if I wanted to.
Please don't resell, rent out, or redistribute the app, and don't strip out or work around the licensing. Reverse engineering is permitted where the law says it is regardless of what any agreement says.
3. Pre-release software
Transcribbler is in active development. Beta and TestFlight builds are provided as-is, may contain serious bugs, and should not be relied on for anything you can't afford to lose. Keep your own backup of any recording that matters until you've satisfied yourself the app is reliable on your machine — that is good advice for any recording software, including mine.
4. Transcripts are machine-generated, and they contain mistakes
This is the most important thing on this page, so it gets its own section.
Transcribbler uses speech recognition models. They are good, and they are not perfect. They mishear words, they mis-attribute who said what, and on quiet or noisy audio they can invent text that was never spoken. The app includes filters that catch a lot of that, and they do not catch all of it.
Do not treat a transcript as an accurate record without checking it against the audio. That matters most for exactly the recordings people find most valuable — medical appointments, therapy, legal or financial conversations, anything you might act on or rely on later. Transcribbler is a tool to help you remember and search a conversation. It is not a certified transcription service, not a medical record, and not evidence.
The same goes for the optional AI features. A summary, an answer or an action item is produced by a language model reading your transcript, and it can be wrong or incomplete. Answers are given with timestamp citations precisely so you can check them.
5. Recording other people is your responsibility
Laws about recording conversations differ enormously by country and by US state. Some require every participant's consent. Some make covert recording a criminal offence.
Transcribbler can show a reminder based on the state you select, and that reminder is a convenience, not legal advice — it may be incomplete or out of date, and it can be switched off. Deciding whether you may lawfully record a given conversation, and getting any consent required, is entirely your responsibility. I accept no liability for how you use the app to record other people.
6. Paying, and getting your money back
If you bought from the Mac App Store
Apple is the seller. Refunds go through Apple, using reportaproblem.apple.com — I can't issue them, and I can't see your purchase. If Apple refuses and you think that's unfair, email me anyway and I'll see what I can do.
If you bought directly from this website
Payments are handled by Polar, who act as merchant of record. Your card details go to them, never to me.
Refunds: within 14 days of purchase, email me and I'll refund you in full. No questions asked — you don't have to justify it, and I won't ask you to jump through hoops.
If you're a consumer in the UK or EU, you also have a statutory right to withdraw from a purchase within 14 days. Because this is a digital download available immediately, that right can be lost once the download begins — but the refund promise above is given voluntarily and is at least as generous, so in practice you have 14 days either way.
After 14 days I'll still read your email and use my judgement. A licence that doesn't work on your Mac is my problem, not yours, however long it's been.
7. Optional AI features and your own keys
The AI features are off until you turn them on and supply your own API key from Anthropic or OpenAI (or DeepL for translation). That means:
- You have your own agreement with that provider, and their terms and prices apply to your usage.
- You pay them directly for what you use. I don't mark it up, resell it, or see your bill — and I'm not responsible for what they charge you.
- If a provider changes their API, raises prices, or goes away, that feature may stop working through no fault of either of us.
- Only transcript text is sent, never audio. See the privacy policy.
8. Fair use of the app
Don't use Transcribbler to break the law, to record people you have no right to record, or to infringe anyone's copyright. Don't use it to build a competing transcription service out of the parts.
9. No warranty
Transcribbler is provided "as is". I've built it carefully and I use it myself, but I can't promise it will be uninterrupted, error-free, or fit for a particular purpose you have in mind. To the extent the law allows, all implied warranties are excluded.
Nothing here takes away rights you have as a consumer that can't be signed away — including, in the UK and EU, the right to goods and digital content that are as described and of satisfactory quality. If those rights conflict with anything above, those rights win.
10. Limits on what I owe you
To the extent the law allows, I'm not liable for indirect or consequential losses — lost profits, lost business, or the consequences of relying on an inaccurate transcript. Where liability can't be excluded, it is limited to what you actually paid for the app.
Two things are never excluded and never limited: death or personal injury caused by negligence, and fraud.
Put plainly: if a transcript is wrong and something goes badly as a result, I can refund your licence, and that's the extent of it. That's why section 4 asks you to check anything important against the audio.
11. Ending the agreement
You can stop using Transcribbler and delete it at any time; your recordings stay on your Mac and are yours to keep. I may end your licence if you materially breach these terms — in practice, that means redistributing or cracking the app, not making a mistake.
12. Which law applies
These terms are governed by the laws of the State of Florida and the federal laws of the United States, and the state and federal courts located in Florida have jurisdiction over any dispute.
If you're a consumer outside the United States, this doesn't take away protections you have under the law where you live, and it doesn't stop you bringing a claim in your own country of residence where local law gives you that right.
13. Changes to these terms
If I change these terms, I'll update this page and the date at the top. Changes apply going forward, not retroactively to a purchase you've already made.
14. Contact
[email protected]. One person, one inbox — it may take a day, but it gets read.